Shipping policy

Thank you for shopping with Kozy. We are committed to getting your order to you as quickly and securely as possible. Please take a moment to review our shipping policies below.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your shipment on the carrier’s website.

Shipping Delays

We strive to meet our delivery times, but delays can occur due to weather conditions, holidays, or other factors beyond our control. If your order is delayed, please allow extra time for delivery before contacting customer support.*please check product description before you purchase as we do not offer refunds.

Address Accuracy

Please ensure your shipping address is correct before completing your purchase. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses provided by the customer.